Shipping Policy
Last updated: October 9, 2026
This policy explains how and when we ship Remora orders.
Order processing
Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email when your order ships.
Shipping destinations
We currently ship to the United States, Canada, the United Kingdom, and the European Union. If your location is not listed at checkout, we are not yet able to ship there.
Delivery times and costs
Estimated delivery times after dispatch:
- Standard shipping: 5 to 7 business days | Free over $50, otherwise $5.99
- Express shipping: 2 to 3 business days | $14.99
- International shipping: 7 to 14 business days | $24.99
Delivery times are estimates and are not guaranteed. Delays can happen due to carrier issues, customs, or circumstances outside our control.
Tracking your order
Once your order ships, we will email you a tracking number so you can follow its progress.
Customs, duties, and taxes
For international orders, you may be responsible for import duties, taxes, and customs fees charged by your country. These are not included in the product or shipping price and are the customer’s responsibility.
Incorrect address
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, contact us at support@remora.com as soon as possible and we will try to help before the order ships.
Lost or damaged shipments
If your order is lost in transit or arrives damaged, contact us at support@remora.com with your order number. We will work with the carrier to resolve it and arrange a replacement or refund where appropriate.
Contact us
Remora Technologies Inc.
support@remora.com | +91 99999-99999